Your questions answered

Frequently asked questions...

What social media platforms does Brand Message integrate with?

Brand Message integrates with Twitter and LinkedIn.

Do brands have access to their Employees personal details?

At Brand Message we are serious about protecting the privacy of individuals. Brands and their Brand Admins do not have access to the personal details of their Employees. The only thing a Brand Admin can see is the Employees usernames in the leaderboard and their employees grouped engagement stats.

Can competing companies register as an employee to access another brands posts?

No, only individuals who have been invited (either by being supplied the link or invited through the control panel, can register to become one of your employee advocates.

As an additional level of security, brands have the option to only allow individuals who have a specific corporate email address to register. This can be accessed in the Brand Settings area of the Brand Admin control panel.

Does Brand Message operate in real time?

Not quite, leaderboards and any interactions on Brand Message are updated hourly.

What’s the difference between a Brand Administrator and a Brand User?

This comes down to permissions. ‘Brand Administrators’ (Admin) can access and control the Brand’s core settings and add, edit and delete other users.

‘Brand Users’ only have access to the content management area.

How secure is Brand Message?

Brand Message is protected by SSL and all data transfer is fully encrypted. All content (including media assets) added by brands can only be accessed by authorised users (users within that brand or Employees of that brand). All authorisation data within the database is encrypted and Employee contact details (such as email addresses) are always hidden from other users.

Can I include hashtags in our posts?

Yes absolutely! Simply use the # symbol as normal.

Can I include social media handles in our posts?

Again yes, you most definitely can! The platform can’t guess the handles using predictive text but simply type in the @ symbol and the desired handle.

What are XP points and how are they allocated?

Experience (XP) points are allocated to Employees each time they access the Brand Message platform and share posts. In addition, points are allocated if their shared post is engaged with (liked, commented and/or shared) by their social network.

What are badges and how do they work?

Badges are non-brand specific and are allocated to Employees when they engage with the platform or share content.

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